Order Process |
Please note that we cannot supply goods to addresses outside the UK and Ireland. During our standard working hours (normally 09:30 till 17:00, Monday to Friday - excluding UK Bank Holidays), we check new orders. This may include checking to see if an order appears to have been placed more than once. We also check to ensure all items ordered are in stock. If not, we will contact you to let you know and ask what you would prefer (for example, replace the item with an alternative or wait until the item is back in stock again). Orders are processed in the order that they are received - subject to our being able to contact you if necessary - please check that you have given us as much contact detail as possible and that it is accurate. Orders received after about 3:00pm will generally not be processed until the next working day. Once the goods for an order are ready to ship and the payment authorised, the goods are packed and sent to the stated delivery address. Orders placed on the web will normally be sent by post or Parcel Force - depending on the size of the order. You must contact us as soon as possible (3 days maximum) after receiving the goods in the case that an item was damaged in transit, is missing or is faulty. If you have to sign for the goods from a courier, then only do so if you are happy that the packing is not damaged in any way. Faulty / damaged items will be replaced at our discretion once we have discussed the problem with you and we have received back the faulty / damaged item(s). While the above outlines the way our system is designed to work (and those of our payment service providers), this is not a guarantee that any particular order will be processed in exactly this way. We cannot accept any liability if, for whatever reason, any process fails to comply with any or all the above steps. |
| Refund |
Under the UK's Distance Selling Regulations, you have the right to cancel the contract (ie: your purchase) at any point from the time of ordering until seven days after delivery. To cancel the contract, either call us or email us with the order information and your instruction to cancel. If we have already shipped your order, you will need to package the items and send them back to us. If we do not receive the item(s) back from you, we may arrange for collection at your cost. We will refund the relevant part of the purchase price for that order as soon as possible. All prices listed on this site include VAT and are subject to availability. All trademarks are acknowledged; product images are for illustration purposes only. E&OE. |
Personal Data |
There are a couple of points worth noting: We do not store any personal or financial data on our web site or on any computer that can be accessed from the Internet. We do not send out spam (general unsolicited emails) under any circumstances. |
Terms |
Goods are not supplied on a trial basis. We reserve the right to not accept any order submitted and cannot accept orders from outside the UK and Ireland. Placing an order on our web site is not our acceptance of an order. Occasionally, for reasons beyond our control, pricing inaccuracies or other errors may occur. So all orders submitted through the web site are screened prior to our acceptance. All prices quoted are inclusive of UK VAT. Prices and promotional offers are subject to change without notice. All products (including special offers and promotions) are subject to availability and we do not guarantee to fulfill orders at the prices stated on this site. Credit Cards are accepted without surcharge. With both Credit Card and Debit Card orders we will only deliver to the cardholder's billing address, or other address acceptable to the card issuer. Personal and business cheques are welcome, but will normally need to be cleared before the goods are shipped. This takes about a week from when we receive the cheque. Postal Orders are acceptable and are cleared immediately. No property or title to the goods passes from us to the Customer until the full amount of the value of the goods has been credited to our bank account, however, the customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer. We reserve the right not to accept cancellation of orders or the return of unwanted goods (after the standard 'cooling off period' for card transactions only). At our discretion, we may be prepared to accept cancellations or returns provided that the returned items are in a fully marketable condition. Cancellations must be made in writing after having phoned us to request a cancellation. If you have a complaint regarding our products, a product is faulty / damaged in transit or items ordered are not delivered, please contact us within 3 days of delivery (or expected delivery) by phone, with written follow up in the case of a complaint. We are happy to discuss complaints and together with you we will try to resolve any issues to the satisfaction of both of us. The Customer's signature may be required at time of receipt and, if so, goods cannot be left without such signature. Acceptable orders which have been placed and credit cleared by 3.00 p.m. weekdays will normally be dispatched in the next couple of days. We can accept no liability for performance or late delivery of goods supplied. In any event, liability shall not be greater than the value of the goods supplied. Free postage and ppackaging is only applicable to UK orders. All illustrations and product descriptions featured are for guidance only. Actual packaging and product design may vary from those shown. All contact information can be found on the contact page. |